KANNABIO is committed to providing the highest possible level of customer service. For this reason, we apply the following Returns & Exchanges Policy in accordance with the applicable Greek and European consumer protection legislation.
1. Product Exchanges
KANNABIO accepts product exchanges for items purchased directly from the official online store (www.kannabio.gr) or from a KANNABIO retail outlet within fifteen (15) calendar days from the date of delivery or purchase, respectively.
To be eligible for an exchange, the following conditions must be met:
The original retail receipt or purchase invoice must be provided.
The product must be returned in its original condition.
The product must remain sealed, unopened, and unused.
The product must be returned with all original labels, packaging, and accompanying materials.
Products that have been opened, used, damaged, or otherwise altered are not eligible for exchange.
Eligible products may be exchanged for products of equal value or, upon agreement with the customer, for products of greater value, provided that the customer pays the price difference.
2. Promotional and Discounted Products
If a product purchased during a promotional campaign or sale is exchanged, the exchange value shall be based on the purchase price shown on the original receipt or invoice.
If the replacement product is of higher value, the customer shall pay the price difference. If it is of lower value, the remaining balance may be credited toward another product selected by the customer.
3. Right of Withdrawal
For purchases made through the KANNABIO online store, consumers are entitled to exercise their statutory right of withdrawal in the cases and under the conditions provided by Greek Law 2251/1994, as amended.
The right of withdrawal does not apply in cases that are expressly excluded under the applicable legislation.
4. Defective or Incorrect Products
If a customer receives a product with a genuine manufacturing defect or a product different from the one ordered, they are requested to contact KANNABIO without delay so that an appropriate remedy, including replacement or any other remedy required by applicable law, can be arranged in accordance with the relevant legal provisions.
For any questions regarding product returns or exchanges, please contact the KANNABIO Customer Service Department.
